Last Updated: January 2025
These Terms of Service ("Terms") govern your use of services provided by PropDefend LLC ("PropDefend," "we," "our," or "us"). By using our services, you agree to these Terms.
PropDefend provides managed IT security and support services, including:
PropDefend services are provided to organizations ("Clients") under a managed services agreement. Individual end users receive services through their employer's contract with PropDefend.
Clients agree to:
The PropDefend Security Agent should only be installed by authorized personnel or with authorization from your organization's IT administrator. By installing the agent, you confirm you have such authorization.
The agent collects system information necessary to provide IT management and security services, including hardware/software inventory, performance metrics, security status, and event logs. This data is transmitted securely to PropDefend's management platform.
The agent can be removed through Windows Add/Remove Programs, macOS System Preferences, or by contacting PropDefend support.
PropDefend sends transactional SMS messages to employees of client organizations for:
By enrolling employee phone numbers in PropDefend's SMS service, Clients confirm that:
Message frequency varies based on security events. This is not a marketing service—messages are only sent when triggered by specific IT or security events.
End users may opt out of SMS messages at any time by replying STOP to any message. Opting out may affect the user's ability to verify new device sign-ins. Users can also contact their IT administrator to update preferences.
Standard message and data rates from your mobile carrier may apply. PropDefend is not responsible for carrier charges.
Our SMS service is supported by all major U.S. carriers, including AT&T, Verizon, T-Mobile, and Sprint, as well as most regional carriers.
You agree not to:
All software, documentation, and materials provided by PropDefend remain our property or the property of our licensors. Clients receive a limited, non-exclusive license to use our services during the term of their agreement.
Our collection and use of information is governed by our Privacy Policy, available at https://propdefend.com/privacy. By using our services, you acknowledge that you have read and understood our Privacy Policy.
SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
PropDefend does not guarantee that:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROPDEFEND SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF OUR SERVICES.
Our total liability for any claims arising from these Terms or your use of our services shall not exceed the fees paid by your organization to PropDefend in the twelve (12) months preceding the claim.
Clients agree to indemnify and hold PropDefend harmless from any claims, damages, or expenses arising from:
These Terms remain in effect while you use our services.
Either party may terminate services according to the terms of the applicable managed services agreement. PropDefend may suspend or terminate services immediately if:
Upon termination, your access to PropDefend services will cease. We will retain data according to our Privacy Policy and applicable legal requirements.
We may update these Terms from time to time. Material changes will be communicated to Clients via email or through our service portal. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.
These Terms shall be governed by the laws of the State of Utah, without regard to conflict of law principles.
Any disputes arising from these Terms or our services shall first be addressed through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
For questions about these Terms or our services:
PropDefend LLC
Email: support@propdefend.com
Web: https://propdefend.com
By using PropDefend services, you acknowledge that you have read, understood, and agree to these Terms of Service.