Protect personally identifiable information (PII), lease data, and payment systems with encryption, access controls, and platform hardening strategies.
Your Residents Trust You. We Help You Protect That Trust.
Property management companies collect and store a high volume of sensitive data—from applications and leases to payment details and resident communications. That information is a target for cybercriminals—and a liability if not properly secured.
At PropDefend, we help you protect resident data across every system your team touches, without disrupting your operations.
What Counts as Resident Data?
If you’re collecting it, you’re responsible for protecting it. Resident data includes:
- Full names, dates of birth, and contact information
- Government-issued ID details from applications
- Payment information (banking, credit card, routing numbers)
- Lease agreements and move-in/move-out documentation
- Communication records related to notices, disputes, or maintenance
- Emergency contacts and household information
A breach of this data can result in legal exposure, regulatory action, insurance claim denial—or worst of all, loss of trust from the people you serve.
We take a layered approach to safeguarding your most sensitive systems:
- Encryption of data in transit and at rest, to prevent unauthorized access
- Account security policies, including password control and multi-factor authentication
- Platform hardening to reduce vulnerabilities in commonly used SaaS tools
- Access management to ensure only the right team members have the right level of access
- Monitoring and alerts to identify suspicious behavior early
- Backup and recovery controls to maintain access in case of ransomware or data loss
All of this is configured with the realities of leasing offices, remote staff, and vendor platforms in mind.
Many property management companies believe their third-party platforms handle all security—but in most cases, the platform only secures its own infrastructure. You're still responsible for how your team uses it, how credentials are managed, and what happens if something goes wrong.
We help close the gap between "what the platform covers" and "what you're actually liable for."
Why It Matters
- Insurance coverage: Policies increasingly require demonstrable controls to cover breach-related claims
- Owner trust: Poor data security creates reputational risk for your clients, not just your company
- Resident retention: Data loss or identity theft incidents directly impact satisfaction and renewals
- Regulatory compliance: Privacy laws like the California Consumer Privacy Act (CCPA) require resident data protection
Want to know how secure your resident data really is?
Take our Free Cybersecurity Risk Assessment Quiz